Cancellation & Refund Policy

• The Pro plan (₹699/month) is a monthly subscription through Razorpay that renews automatically each month while it is active.
• You can cancel your subscription at any time from the Billing page in your dashboard, or by emailing us. Cancelling stops all future renewals, so no further monthly payments will be taken.
• After you cancel, your Pro access continues until the end of the current paid billing period. Your account then moves to the Free plan, and Free plan limits apply from that point.
• If a recurring payment fails, access to paid features may be restricted according to your subscription and billing status, and your account may move to the Free plan if the subscription cannot be renewed.
• The Free plan remains available to you at any time.

• The amount paid for the current billing period is non-refundable, including a monthly renewal charge for a period that has already started.
• We do not give prorated or partial refunds for unused time in the current billing period, including when you cancel or move to a lower plan partway through.
• Refunds are not provided automatically.

In exceptional situations — for example, if you were charged more than once for the same payment — you can request a review by emailing connect@chitibot.com with your account email and the payment reference. Any refund in such cases is decided case by case, at our discretion and in line with applicable law. If a refund is approved, it is returned to the original payment method through our payment provider; the time it takes to reach your account depends on the provider and your bank.

For cancellation or billing questions, email connect@chitibot.com or visit our Contact page.